APPLE's Definition of a Faulty Product According to the Customer Service Officer!

I have recently purchase a Macbook from the Apple store retailer back in Nov 2008
Since then, I have encountered a logic board failure in April, rather end March.
In about June there some fault occured to the Unit.
It was unable to detect the power supplied to the battery, or it cannot sense the battery when its' fully charged, also there are occassions where it shuts down on its own, requiring a reboot.
I have just send in the unit for repair yesterday, and the reason why this long lag (from probelm occuring to actual sending for repair) is due to the hectic sechdule back here in Singapore. Can you imagine over a span of 3 mths how much more doc i have?
The amount of backup and rearrangement of the documents that I have to do IS DIGUSTING. Thus causing me alot of inconvenience and precious time.
And when i send it in its 5 working days
NO INTERNET FOR 5 days
Horrible k!
bad experience means i m not going to consider iphone alr! damn it




I have also attempt to call up the customer relation center to check on their defination of a faulty product.

of course in a production line, there are bound to be a few unit that may suffer the chances of fault.

And my unit itself has been giving me 2 failures over a span of 8 mths. When I asked the customer relation officer, how many times do apple take in before consideration of a replacement unit. I had a reply of 3 to 5 times. His name was steven, and strongly afirm that this is the policy followed by apple.

SERIOUSLY HOW REASONABLE IS THAT????
Just for example, 3 times failure would mean that my unit fail on me every 3.5 mths, taking into consideration each time the technicians takes about 5 days to service the unit.
5 TIMES is simply too much lo!
every 2 mths your lap spoil
every 2 mths you suffer 5 days without lap top
So YOU MEAN i buy Notebook wishing to have it work only 2 mths than i have to send in for repair?
AND THIS IS NORMAL? for any brands out there too?
2 times is already bad enough in a span of 8 mths
3rd time happening is highly possible!


Can I than post a question - Are you freaking saying that apple products are built to fail at least twice, and those that has a unit that does not fail twice are just lucky? Beacuse for an Apple unit to fail twice is "normal"? and this does not goes to show that it could possibly be a faulty product?

SO means Apple doesn't care about whether the product is faulty, so long as the faulty product is being repair for a year and thereafter it's the customer's responsibilities to keep a faulty product "on the run"? AKA " NOT MY PROBLEM ANYMORE"
Even if they unit shows different types of failures to the parts?


Also when i send in the product for repair the first time. Shouldn't it have been the fact that, there will be a complete and througly check on the unit for faults? Yet after 2 to 3 months from repair the Unit failed again. So what if my unit is repaired duely this time round. What are the chances of it failing again as compared to a unit that have not failed once since the same date of purchase?



2 years protection plan?
IS this all in conjunction with the plan?
So You have more sale on it
Cos you simply leave us with no option but to buy it
beacuse i m in the right state of my mind
chances of it failing in a years time is high!

Do you think its reasonable for me to purchase a plan simply base on a "play safe" attitude. Obviously, any electronic device that have failed you twice, chances of it failing is higher than one that has not fail before. And of course any preson in the right mind will protect themseleves from trouble, and purchase the protection plan?
Like I said, its most highly possible a faulty product, even if I were to protect it for 2 years in addition, it will stay fail on me after.

Honestly before the MacBook I owned a powerbook. And the same care was given to the MacBook and PowerBook. But yet, my powerbook lasted with me for 4 years, and not a single problem occured, yet MacBook being a higher technology advancement, I am facing multiple problems already in the first year, so is Apple telling me that it is a normal unit?

The customer relationship officers are idiots i tell you
Tell tell you replacement is case by case basic
So when i ask them are are their case based?
they go around and say case by case
Not jus that
They tell you their decision are finalize
tell you only 3 to 5 time failure than it could be a faulty product
insist that it is a good policy that company follows strictly
--> and so wad do they mean by case by case basis
two different customer relationship officer speaks different things

SO WADS THE NEXT STEP
"can i speak to a cusmter relationship manager?"
right?
cos their comment has no consistencies at all!
yet they keep telling you dun worry your case is recorded promtly and will be looked into
i m not there, to see wad you key into the damn system
i m i to noe
how to trust ur words when you guys are not speaking the same "language"

BEST PART
their reply when you ask them for a manager
" our manager are only responsible for our behaviour, it will not affect our decision made do you still wish to contact them?"

WHAH LAU! indirectly telling me no use even if you speak to the manager cos you still wouldnt get a replacement unit. POINT HERE IS i wan to noe if your 3 to 5 guage is really your company policy and that a 2 times failure is NORMAL in the product. if thats so i will not touch apple again la.

Den when i said yes i still wan to speak to the manager.
they got the cheeks to ask
so can i confirm this is with regards to our behaviour?
wth!
i said yes again
they tell me alright the manager will call you within 24 hours

this call was made at 4pm
singapore time
by the time it ended
there about
till now i did not receive any call?
TRUST THEIR SERVICES?
Think twice!


Eve out